Thursday Mar 11

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Announcements



You asked for it and we heard you...

Extra strong magnets for our large ledges.  If you are using MagNaturals in large terrariums with thick glass this is the solution.  As always we will customize all size ledges with extra magnets, but we now stock the large ledges with extra strength.

Shipping and returns

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Shipping & Delivery
Pet-Tech Products prides itself on shipping orders quickly and accurately. Pet-Tech uses two main shipping carriers, the United States Postal Service, (USPS), and United Parcel Service, (UPS). With all orders you will receive a either a delivery confirmation or tracking number to follow the progress of your order. If we receive your order by 3:00 pm, PST we will ship by the next business day. Delivery times will depend on your location as all orders ship from Van Nuys, California.

Domestic Orders:

  1. $0.01 to $75.00 - $9.95 in shipping
  2. $75.01 to $150.00 - $15.95 in shipping
  3. $150.01 and above - FREE Shipping!

International Orders:

We will have to give you a shipping quote.  Please contact us with the items you are interested in and your address.  This e-mail address is being protected from spambots. You need JavaScript enabled to view it



Returns & Replacements
Satisfaction Guarantee - We offer a 100% satisfaction guarantee.

30-Day Return Policy
If you are not completely satisfied with an item, you may return it within 30 days of purchase. The item must be in its original condition and include all parts, accessories and packaging. Call us at 1-800-854-7387 or e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via USPS or UPS. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.


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